Privacy Policy

Who we are

Miller Estate Solutions is a family owned estate liquidation company operating as Miller Estate Solutions & Services, Inc., based at 223 Bridge St, Shoreview, MN 55126. We serve Minnesota, western Wisconsin, and the eastern Dakotas.

This policy explains what happens to the information you give us through this website, over the phone, by email, or by text. If anything here is unclear, call us at (651) 398-3605 and ask.

Information we collect

What you give us directly

Our contact form asks for the information we need to quote and schedule estate work. That includes:

• Your name, phone number, and email address
• How you prefer to be contacted
• The address of the property the project involves
• Which services you are asking about, such as an estate sale, downsizing, an as-is buyout, or high-value auction placement
• Whether the estate includes categories that need specialist handling, such as firearms, fine jewelry, fine art, vehicles, collections, or high-end furniture
• Your preferred timing and how you heard about us
• Anything else you choose to write in the notes field

You may also send us information by email, by phone, or by text once a conversation is underway.

What we collect automatically

Like most websites, ours records basic technical information when you visit: your IP address, browser and device type, the pages you view, and the site or search that referred you. See Cookies and analytics below.

What we do not collect

We do not ask for Social Security numbers, bank account numbers, or payment card details through this website. If someone claiming to be from Miller Estate Solutions asks for those through a web form, it is not us. Call (651) 398-3605 before you send anything.

How we use your information

We use what you give us to:

• Respond to your inquiry and answer your questions
• Assess whether a project is a fit, and prepare a proposal or estimate
• Schedule walkthroughs, pickups, sales, and cleanouts
• Keep you updated while a project is running, including by text if you have opted in
• Keep records of the work we performed for you
• Meet our legal, insurance, and accounting obligations
• Improve how this website works

We do not use your information to build advertising profiles, and we do not sell it. See How we share information.

Text messages (SMS)

How you opt in

We send text messages only to people who have asked us to. You opt in by checking the SMS consent box on our contact form, by texting us first, or by telling a member of our team directly that texting is how you would like to be reached. Consent to receive text messages is never a condition of hiring us or of any purchase, and you can decline and still work with us by phone or email.

What we send

Messages relate to the project you contacted us about: replies to your inquiry, appointment and walkthrough confirmations, crew arrival windows, scheduling changes, and status updates while your estate work is in progress. Message frequency varies with the project and how often you write back. Message and data rates may apply, depending on your mobile plan. We are not responsible for charges from your carrier, and we cannot guarantee that every message is delivered on time, because delivery depends on your carrier and not on us.

How to stop

Reply STOP to any message from us and we will stop texting that number. You will get one confirmation message and nothing after it. Reply HELP for help, or call us at (651) 398-3605. To start again after stopping, text START or ask us to re-enable it.

Marketing texts

Promotional or marketing text messages, if we ever send any, require their own separate opt-in. Agreeing to project updates does not sign you up for marketing, and opting out of one does not opt you out of the other.

Email and phone calls

When you contact us we will reply by whichever method you asked for. Emails about your project are part of doing the work, so they continue as long as the project does. Any newsletter or promotional email carries an unsubscribe link in every message, and unsubscribing from those has no effect on messages about your own project.

You can ask us to stop contacting you entirely at any time. Email info@millerestatesolutions.com or call (651) 398-3605.

How we share information

We do not sell your personal information, and we do not rent or trade it. We share it only in these situations:

• Service providers. Companies that run parts of our operation on our behalf, such as our customer relationship and messaging platform, our website host, our email provider, and our accounting software. They may use the information only to provide that service to us.
• Auction houses and buyers, for items only. When we place estate property into an auction or with a buyer, we share information about the items. We do not hand over your contact details as part of that placement unless you ask us to.
• Referral partners you approve. We do not provide moving or relocation services and will refer you to companies that do. We pass your details to a referral partner only when you ask us to make the introduction.
• Professionals on your side. Attorneys, executors, trustees, realtors, or family members, when you have told us they are involved in the estate.
• Legal requirements. When the law, a subpoena, or a court order requires it, or to protect someone's safety or our legal rights.

Consent to receive text messages is a specific exception with no exceptions of its own: it is never shared with anyone outside the provider that sends the message. See Text messages.

Cookies and analytics

This site uses Google Analytics 4 to understand how visitors find and move through the site, which pages get read, and where people give up. That tells us what to fix. Google Analytics sets cookies and records the technical details listed above. We look at it in aggregate, and we do not use it to identify you personally.

Our contact form is embedded from our customer relationship platform. Loading it sets cookies from that provider and from the services it depends on, including a bot-protection check and a web font service. That happens on the contact page and on any page where the form appears.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. The site works either way, though a blocked form embed will not submit.

How long we keep information

We keep inquiry and project records for as long as we have a working relationship with you, and afterward for as long as we need them for tax, insurance, warranty, and legal purposes. Records tied to a completed estate project are kept longer than a casual inquiry, because an executor may need documentation of what was sold and for how much, sometimes years later. When we no longer need information, we delete it or make it anonymous.

If you opt out of text messages, we keep a record of that opt-out rather than deleting your number. That record is how we make sure we do not text you again by mistake.

Your choices and rights

You can ask us at any time to:

• Tell you what information we hold about you
• Correct anything that is wrong
• Delete your information, where we are not required to keep it
• Stop texting you, emailing you, or calling you

Email info@millerestatesolutions.com or call (651) 398-3605 and tell us what you want. We will confirm who you are before acting on a request about someone's personal information, and we will not charge you for it or treat you differently for asking.

Some states give residents specific privacy rights. We apply the choices above to everyone who asks, regardless of where you live.

Security

This site is served over HTTPS, and the platforms we use to hold client information are access-controlled and limited to the people who need them. No system is perfectly secure, and we will not claim otherwise. Do not send sensitive financial details through a web form or by unencrypted email. If it needs to reach us, call (651) 398-3605 and we will tell you the right way to send it.

Children's privacy

Our services are for adults. This site is not directed at children under 13 and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

If we change this policy we will update the effective date at the top of the page. Material changes to how we handle text messages or share information will be posted here before they take effect.

How to contact us

Questions about this policy, or about information we hold, go to a person and not a queue: